Volume is not the measure
Organisations that punish reporting record fewer incidents and suffer more serious ones. Track the ratio of near-miss to actual incidents, time from occurrence to report, and the proportion of findings closed within target instead of raw counts.
- Near-miss to incident ratio trending upward
- Median time to report under 24 hours
- Corrective actions closed within agreed timeframes
- Repeat findings declining period on period
Feed results back
People stop reporting when nothing visibly changes. Publish a short monthly summary of what was reported, what changed as a result, and what remains open.